Minnov8

Showcasing Minnesota Technology Innovation

Interview with Josh Bernoff of Groundswell

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bernoffGroundswell is my playbook for understanding social media and how it integrates with people and business. In it, co-Author Josh Bernoff, provides frameworks for understanding social media and best practices from proven exercises, like Best Buy’s Blue Shirt Nation. Groundswell defines the POST method, introduces the concept of technographics, and outlines the varying levels of social media complexity, from listening to co-creation. Groundswell transformed my perspectives on social media and inspired me to move ahead in my sabbatical quest. I am a big fan of Josh’s. When I found out that I had a chance to meet him, I was charmed.

On March 18th, I had the delight of lunching with Josh and his colleague Jocelyn Walters, both of Forrester Research. We met at the Cambridge Legal Sea Foods and shared stories and insights collected from our professional and personal experiences. Here is a snapshot of the insights I collected from our conversation.  …  [Read More…]

Bigger ideas. Faster.

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generalmillsLarge and small companies around the world are using open Connected Innovation strategies to re-invigorate and accelerate their innovation capacity. This movement goes one step beyond the “submit your idea” generation and allows participants to engage in the product development experience.  Here are three examples of Connected Innovation commercially at work:

  • Starbucks built an on-line consumer community called MyStarbucks.com that facilitates open discussion of how to improve the Starbucks experience. Howard Schultz, CEO, claims that MyStarbucks.com has re-invigorated his innovation program by focusing business priorities on customer needs, like free Wi-Fi in all stores
  • Threadless.com won Inc. Magazine’s most innovative company award for 2008 for their “customer as company” business model. Threadless has never had a product intro bomb; they only produce what their customers want to buy
  • Dell Idea Storm is an example of a social media execution. Idea Storm was launched by Michael Dell with the goal of repairing its customer service credentials, but it changed the way Dell does business.  On Idea Storm, customers, programmers, and the like post their ideas for improvement or enhancement.  Due to the successful use of Connected Innovation strategy, Dell has been able to reduce their product development cycle time by 6 months.

Connected Innovation is the business process of using on-line tools like user communities, blogs, innovation portals and social media to mine, connect, and route ideas, employees, consumers, customers, vendors, brands, and technologies. More specifically, on-line communities, innovation portals, and social media strategies not only create new connections, but also allow the extraction of value from these connections.

My employer, General Mills, has given me the opportunity to explore the Connected Innovation concept. Over the course of the next six months, I will benchmark and research the best practices of leading organizations engaged in building connections to evolve their innovation capacity. My research will also provide a framework for building successful Connected Innovation web sites, both inside the corporate firewall and external to customers in a B-C relationship. I will also be a contributor for Minnov8, sharing insights collected along my journey.  I look forward to the opportunity to interview and collaborate with Fortune 500 companies, social media and innovation thought leaders, and the broader digital community.

During the coming months, you can connect with me here at Minnov8, at my personal blog “Perspectives on Connected Innovation and Collaboration”, and on Twitter at http://twitter.com/djsmith4. I am very interested in engaging in dialogue with you on this subject and look forward to connecting with the broader Minnov8 community.